EXCELENTE
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PERSONALIZATION
Receive personalized service at all times. From requesting a quote, during your stay,
to your next rental.
to your next rental.
TRANSPARENCY
Know exactly what you’re paying for and the conditions. No hidden fees. No overpromises.
FLEXIBILITY
Whenever possible, we always adapt
RENAULT SANDERO
Category B
CHEVROLET PRISMA JOY PLUS
Category C
TOYOTA YARIS
Category D
FIAT CRONOS
Categoría E
RENAULT LOGAN
Category E
CHEVROLET SPIN
Category F
TOYOTA HILUX SR 4X4 - 2.8 MT
Category H
What documents do I need to pick up the vehicle?
- Identity document or passport
- Valid physical driver’s license for all drivers (the license must be issued by the same country that issued the identity document)
- A bank-issued credit card in the name of the rental agreement holder as a guarantee. Prepaid, rechargeable, and/or virtual cards are not accepted as guarantees
What type of insurance is included in the vehicle rental?
The rental includes mandatory third-party liability coverage up to the legal limits established by law.
For damage, the rented vehicle has a deductible. Any damages up to the deductible amount are the customer’s responsibility. This amount must be paid in case of an incident. The rental agreement holder is responsible for any damage, rollover, or theft up to the deductible amount. Misuse or negligence is not covered by the insurance, and damages must be paid 100%. Locks and windows are covered only in case of theft or robbery with a police report. Weather-related or other damages are not covered.
What is a deductible?
The deductible is the amount of money the customer must cover out of pocket for any damages that may occur during the rental period. Credit card details are recorded in the rental agreement as a guarantee. The included insurance has a deductible for damages and another for rollover or frontal collision, detailed in the contract. The premium insurance (available at an additional cost, see services) reduces the deductibles by 50%
Can I drive the vehicle outside of Bariloche or are there any restrictions on where I can drive?
The use of two-wheel drive vehicles is limited to Bariloche and its surroundings (Villa la Angostura, San Martín de los Andes, Traful, El Bolsón, Lago Puelo, Esquel, Trevelin). Routes south of Trevelin on Route 40 or the Chilean Austral Highway towards southern Chile can only be undertaken with 4×4 vehicles. If it is confirmed that the vehicle was driven in restricted areas, a corresponding fine will be charged.
What happens with traffic violations received during the rental period?
We understand that receiving a ticket is not good news, but it is out of our control. The payment must be made to the issuing authority. The ticket will detail the amount, payment methods, and deadlines. It is important to pay promptly, as there is usually a discount for early payment. Unfortunately, we cannot predict how many tickets you might receive or when you might receive them, as we do not drive the vehicle during your rental period nor are we responsible for issuing tickets and sending them in a timely manner. We receive them as the vehicle owner and forward them to the responsible renter as per the signed contract.