What documents do I need to pick up the vehicle?

  • Identity document or passport
  • Valid physical driver’s license for all drivers (the license must be issued by the same country that issued the identity document)
  • A bank-issued credit card in the name of the rental agreement holder as a guarantee. Prepaid, rechargeable, and/or virtual cards are not accepted as guarantees

What type of insurance is included in the vehicle rental?

The rental includes mandatory third-party liability coverage up to the legal limits established by law.

For damage, the rented vehicle has a deductible. Any damages up to the deductible amount are the customer’s responsibility. This amount must be paid in case of an incident. The rental agreement holder is responsible for any damage, rollover, or theft up to the deductible amount. Misuse or negligence is not covered by the insurance, and damages must be paid 100%. Locks and windows are covered only in case of theft or robbery with a police report. Weather-related or other damages are not covered.

What is a deductible?

The deductible is the amount of money the customer must cover out of pocket for any damages that may occur during the rental period. Credit card details are recorded in the rental agreement as a guarantee. The included insurance has a deductible for damages and another for rollover or frontal collision, detailed in the contract. The premium insurance (available at an additional cost, see services) reduces the deductibles by 50%

Can I drive the vehicle outside of Bariloche or are there any restrictions on where I can drive?

The use of two-wheel drive vehicles is limited to Bariloche and its surroundings (Villa la Angostura, San Martín de los Andes, Traful, El Bolsón, Lago Puelo, Esquel, Trevelin). Routes south of Trevelin on Route 40 or the Chilean Austral Highway towards southern Chile can only be undertaken with 4×4 vehicles. If it is confirmed that the vehicle was driven in restricted areas, a corresponding fine will be charged.

What happens with traffic violations received during the rental period?

We understand that receiving a ticket is not good news, but it is out of our control. The payment must be made to the issuing authority. The ticket will detail the amount, payment methods, and deadlines. It is important to pay promptly, as there is usually a discount for early payment. Unfortunately, we cannot predict how many tickets you might receive or when you might receive them, as we do not drive the vehicle during your rental period nor are we responsible for issuing tickets and sending them in a timely manner. We receive them as the vehicle owner and forward them to the responsible renter as per the signed contract

How do I book a vehicle and how far in advance should I do it?

Provide the pick-up and drop-off locations, dates, and times you wish to rent the vehicle, and you will receive a personalized quote.

  • Choose the vehicle category according to your needs and budget.
  • Customize your rental by adding any additional services required.
  • Provide your personal information and choose your payment method.
  • Review and confirm the terms and conditions of the reservation.
  • Make the payment according to the instructions to confirm your booking.

We recommend booking well in advance to ensure the availability of the vehicle you want. It is advisable to make your reservation at least 2 weeks before your trip, although this can vary depending on the season and demand. If traveling during peak season, it is recommended to book even earlier.

Do you offer delivery and collection services at the airport or my hotel?

Our delivery and collection services in Bariloche include:

  • Bariloche Airport
  • Andares Rent a Car Office (by appointment)
  • Bus Terminal
  • Contact us for delivery or collection in Villa la Angostura, San Martín de Los Andes, Esquel, Calafate, etc. Subject to additional cost.

Is there a minimum age requirement to rent a vehicle?

The primary renter must be at least 23 years old. The maximum age for driving is 75 years. Additional drivers must be at least 21 years old.

How many kilometers per day can I drive with the rented vehicle?

When renting from us, you have unlimited mileage to drive around Bariloche and its surroundings during the rental period.

What are the cancellation policies?

All future sale rate options are open-dated for your choice within the same season, modifiable without expiration, and non-refundable. Date changes are subject to availability, and you can transfer your reservation to a third party if you cannot travel. You must notify Andares of the cancellation at least 72 hours in advance.

What is the fuel policy for vehicle rentals?

The fuel policy is to be agreed upon. We deliver the vehicle with a minimum of half a tank, and it must be returned with the same amount of fuel.

What do I need to know about crossing into Chile?

If you plan to cross into Chile during your vacation, note that mechanical coverage and towing outside Argentina are the customer’s responsibility, including returning the car to Bariloche. A special permit is required, which incurs an additional fee. This must be requested at the time of booking and is subject to availability. Andares rent a car vehicles can only cross the border into Chile. Vehicle use in Chile is limited to the regions of La Araucanía, Los Ríos, and Los Lagos. We do not rent two-wheel-drive cars for travel on the Chilean Austral Highway towards southern Chile

Is there an extra charge for driving on gravel roads or in the mountains?

Driving on authorized gravel roads and roads suitable for standard vehicles is permitted, considering the limitations of the cars and the risks and responsibilities involved.

On gravel or dirt roads that are only suitable for 4×4 vehicles, using standard vehicles is prohibited. No type of vehicle can be driven on trails, tracks, beaches, river, lake, stream access, or mountains. Insurance and assistance are limited to authorized roads and permitted areas. If driving on these roads is confirmed, a corresponding fine will be charged.

Do you offer 24-hour roadside assistance in case of emergency?

Emergency assistance is available 24 hours. Response time depends on the distance from Bariloche. Assistance is limited to authorized roads and specified areas.

What should I do if I have an accident, damage, or breakdown with the rented vehicle?

In case of an accident involving a third party:

  • Call the police if necessary, especially if there are significant damages or injuries. Request a police report, which will be important for filing a claim with the insurance company.
  • Notify Andares Rent a Car as soon as possible, providing details of the accident, including location, time, and other relevant information. We will provide guidance on how to proceed. Do not attempt to resolve the situation on your own.
  • Gather information and take photos, including the third party’s ID, driver’s license, vehicle registration, insurance proof, contact number, and address.

In case of damage or breakdown:

Notify Andares Rent a Car as soon as possible, providing details of the incident, including location, time, and other relevant information. We will provide guidance on how to proceed. Do not attempt to resolve the situation on your own

What do I need to know about driving in winter with snow or ice?

All our two-wheel-drive vehicles are equipped with snow/ice tires during the winter period (June 1 to September 21). These tires are safe but not infallible. Additionally, an emergency chain set is provided in the trunk. Using the chains has a cost as noted in the contract, and their proper installation and use are the driver’s responsibility.

  • In case of snowfall or ice, and if you lack experience or feel unsafe, we recommend not using the vehicle until conditions improve. Some days it may not be possible to drive.
  • Always check the weather and road conditions before traveling, especially if you need to drive to nearby towns. Weather conditions change quickly and vary from place to place
  • Avoid sudden braking as the car may skid, and you could lose control.
  • Do not stop or park on the roadway or in dangerous spots for yourself or others.
  • Use the gearbox to reduce speed, especially on downhill slopes.
  • On uphill slopes, maintain momentum and a constant speed without sudden acceleration whenever possible
  • Maintain a greater distance from the vehicles ahead and be attentive to other drivers.
  • Correct chain installation for snow is your responsibility. Chains should be used only when the road is completely covered in snow and should be removed immediately once the road is clear. Using chains on asphalt will damage both the chains and the vehicle, and you will be responsible for repair costs
  • Windshield wipers should be raised, and their operation turned off. If they freeze stuck to the windshield, the motor may burn out, and repair costs will be your responsibility.
  • Do not attempt to remove ice or snow from the windshield with the wipers. Clear snow and ice from the outside and additionally use the heater with the defroster for about 5 minutes before starting to drive